Junior Project Manager

Job Title: Junior Project Manager

Type: Full Time (37.5hrs)

Location: Norwich, United Kingdom

Department: Client Services

Reporting to: Senior Project Manager/ Head of Retainers

Salary: £28,000 per annum

Overview of role:

As a Junior Project Manager, your role encompasses the management of existing smaller retainer accounts under a Senior Project Manager. This will include liaising with client contacts, reporting on progress, client development task updates and management within our studio and escalation of any risk or opportunities.

Responsibilities:

Client Liaison and Relationship Management:

• Act as the primary point of contact for clients.
• Cultivate and sustain strong relationships with clients, ensuring their needs and expectations are understood and addressed.
• Communicate effectively with clients to manage task briefs/scope, timelines, and expectations.
• Maintain a high level of client satisfaction.

Task Planning and Execution:

• Translate client requirements into actionable task briefs.
• Collaborate with internal teams to allocate resources effectively and ensure timely completion of project tasks.
• Monitor task progress, identify risks, and escalate to mitigate issues for successful delivery.
• If required, attend client strategy sessions to gather insights and ensure alignment with client goals ensuring actions and notes are maintained and circulated to both internal and external stakeholders.
• Actively input into Wash-Up sessions post task delivery, gathering information to push towards marginal gains and best practice.

Resource Allocation and Management:

• Coordinate with technical departments/team leaders to allocate resources based on client requirements and priorities.
• Make recommendations for the most appropriate resource to manage issues or escalations.

Communication and Expectation Management:

• Maintain accurate project records within internal systems to track progress, milestones, and client communications.
• Ensure clear and transparent communication with clients regarding task status, updates, and any changes to the project plan or timeline.
• Manage client expectations effectively by providing realistic timelines and addressing any concerns or issues proactively.
• Communicate to the line manager and wider senior team any client concerns so that they can be addressed and managed.
• Facilitate Wash-Up sessions post task delivery to gather insights for continuous improvement and best practices.

Support to Senior PM and Head of Retainer:

• Support Senior PM with requested tasks for the company’s commercially larger accounts.
• Support with reporting and administrative tasks that are provided to the clients on a monthly basis outlining hours worked, tasks in progress and industry insights.

Qualifications and Experience Required:

• Ideal (but not essential) has experience managing projects/clients in a web development agency or similar environment.
• Excellent communication and interpersonal skills, with the ability to convey client requirements to technical stakeholders.
• Has strong organisational and time management skills.
• High level of administrative prowess, attention to detail, and highly organised nature.
• Strong numerical skills to feed into client reporting
• Comfortable with ambiguity and change and excited to work in a fast paced environment

What’s in it for you?

• Hybrid working in a non-corporate environment, where jeans and a t-shirt is much more likely to be seen than a shirt and chinos.
• A chance to work with ambitious brands who actually want to invest in their growth.
• Private medical cover. Even as a small business, we’ve got benefits.
• Career progression, Yearly salary reviews, bonuses if we hit targets, and plenty of room to grow with us.
• A bustling social events calendar, and an office environment rammed with treats. We get a lot of swag sent to us, and you’ll get to benefit from that.
• The opportunity to travel, attend company events and get out visiting clients, adventures await!
• Plenty of knowledge-sharing sessions with a team that genuinely likes what they do.

Disclaimer: Quickfire cannot provide sponsorship for this role. You must have the right to work in the UK.

So, if you’re the kind of person who wants to steer the ship rather than just row it, and you love the idea of turning e-commerce ambition into something actually achievable (and profitable), we’d love to hear from you.