There are several ways to increase your average order value effectively, and most of these can be utilised by every type of online business. Below, we have detailed four of the key techniques to consider.
1. Offer ‘Free Shipping’ and Gifts with a Minimum Order – A lot of customers take shipping costs into account when they are considering whether or not to increase their order value, so it’s not something to overlook. Offering free shipping for orders over a certain amount is an effective way to encourage someone to spend more; it could be the thing that tips them over the edge and makes them add one more item to their basket. Instantly, this increases your AOV. You could also do a similar thing by offering free gifts over a certain amount, such as money-off codes or discounts if customers spend a certain amount.
2. Create Packages and Product Bundles – Adding product bundles into your pricing strategy can boost your AOV, allowing customers to save money on certain products when purchased together. One way of doing this is to create product bundles of things that provide a solution when used together. For example, a bundle of complementary skincare products or everything needed for a specific craft project. This increases the value of a customer’s order while also ensuring they get the most out of their purchase. You could even go one step further by letting customers create their own bundles based on their individual needs.
3. Upsell and Cross-Sell Products – Upselling and cross-selling products focus on encouraging customers to add complementary products to their purchase or buy a premium version of the product they’re already planning to buy. Though upselling and cross-selling can hinder your revenue if done too much, it’s an effective way of boosting your AOV. You should avoid upselling too much, as this tends to have the opposite effect. You should aim to provide a friendly recommendation or a friendly hint rather than obviously trying to make a sale.
4. Have Excellent Live Chat Support – Offering high-quality live chat support ensures that customers have their questions answered quickly, which increases the chances of them going through with a purchase. Instead of abandoning the cart because they are unsure about a product or don’t have the information needed to continue, they can rely on live chat support to guide them through the process and then confidently complete a purchase. This increases sales and can close the deal on products a customer is unsure about.
Whether you improve your live chat support offerings or offer free shipping for large-value orders, the above techniques will surely boost your AOV. You can choose one or two of the ways listed above or utilise them all. It is a case of finding out what works best for your business.